Rewards

OTTO Rewards is our way of saying thank you. Earn 1 point for every dollar you spend.

  • What do I need to do to become an OTTO Rewards member?

    Just sign up for an account at order.ottoportland.com and you'll be automatically enrolled in Rewards. If you already have an account, you're a member!

  • How do I redeem my Rewards?

    When you earn a reward, you'll see a credit in your account.

    If ordering online or via the mobile app, you can redeem any available credit by selecting Rewards & Promos on the payment screen.  

    If ordering via phone or in-store, just let us know that you’re an OTTO Rewards member, and we’ll make sure any available Rewards credit is applied to your order.

  • Do my points or my rewards expire?

    Points do not expire. Rewards credits, however, expire 60 days after date of issue.

  • How do I check my balance?

    We have a few ways for you to view your Rewards status. Points balance and earned credit can be viewed in the OTTO mobile app or when logged in at order.ottoportland.com. 

    PLEASE NOTE: There is a known display configuration issue on the OTTO app.  Instead of your lifetime point balance, you will be seeing only the last two digits of your lifetime points. Never fear, as lifetime points are actively being tracked, and can be viewed at order.ottoportland.com. This display issue will not affect your rewards, which will always dispense anytime you round the next 100.  This is being corrected.  We apologize for any confusion. 

  • Are rewards good for beer and wine?

    Points cannot be awarded for beer or wine. Rewards credit may not be redeemed for beer or wine.

  • Can I earn points and redeem rewards at any OTTO location?

    Points can be earned and Rewards can be redeemed at all OTTO locations, excluding our Boston Logan International Airport location.

  • How do I ensure that my purchase is counting towards my Rewards?

    We have a few ways to conveniently and automatically accrue Rewards points:

    The OTTO mobile app and Online Ordering: When ordering through our app or when logged into order.ottoportland.com, you will automatically receive points for every purchase. When you pass a Reward threshold, the corresponding credit will automatically be applied to your Rewards account.  

    Ordering by phone: Just let us know you are an OTTO Rewards member, and our team members will ensure you receive points for your purchase.

    Ordering at our restaurant: Just let your server or cashier know that you are an OTTO Rewards member, and they will ensure you receive points for your purchase.

  • Questions? Issues?

    Contact us.