Rewards

OTTO Rewards is our way of saying thank you. Earn 1 point for every dollar you spend.

  • What do I need to do to become an OTTO Rewards member?

    All we need is your phone number and email address. After you sign up, your phone number will serve as your Rewards ID. 

  • How do I redeem my Rewards?

    When you earn a reward, you will receive a notification letting you know that you’ve earned a coupon off your next purchase. Just let us know that you’re an OTTO Rewards member, and we’ll make sure any available Rewards coupons are applied to your order.

  • Do my points or my rewards expire?

    Points do not expire. Rewards coupons however, expire 60 days after date of issue.

  • How do I check my balance?

    We have a few ways for you to view your Rewards. Points balance and earned coupons can be viewed in the OTTO mobile app or by registering an online ordering account. (Once you log in, select “Rewards.”) We will also be happy to check your balance for you at any of our locations.

  • Are rewards good for beer and wine?

    Points cannot be awarded for beer or wine. Reward coupons may not be redeemed for beer or wine.

  • Can I earn points and redeem rewards at any OTTO location?

    Points can be earned and Rewards can be redeemed at all OTTO locations, excluding our Boston Logan International Airport location.

  • How do I ensure that my purchase is counting towards my Rewards?

    We have a few ways to conveniently and automatically accrue Rewards points:

    The OTTO mobile app: When ordering through our app, you will automatically receive points for every purchase.

    Ordering online: By registering an online ordering account and opting into Loyalty Sign-Up, you will automatically receive points for every purchase made through your account.

    Ordering by phone: Just let us know you are an OTTO Rewards member, and our team members will ensure you receive points for your purchase.

    Ordering at our restaurant: Just let your server or cashier know that you are an OTTO Rewards member, and they will ensure you receive points for your purchase.

  • Questions? Issues?